Guest support

24h Guest Support

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Secure access

Secure Access

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High returns

High-quality Housekeeping

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High returns

High Returns

More info

We’re Airsorted. We’re a global platform that makes home-sharing easy.

Whether you’re simply hoping to monetise your empty home while you’re away, or you’re a landlord looking to optimise the yield on your rental property - Airsorted has the right solution for you.

Getting started is easy. Before your onboarding meeting, please ensure you have all of the items on this list. Keys in particular are very important for guests and we won’t be able to put your listing live until we have enough copies.

To get started please follow the link in the email our New Homes Advisor sent to you.

FAQs

We’ve broken down some questions that come up a lot below, but if you can’t find the answer that you’re looking for, just let us know.

Our team will answer guest emails and calls 24/7 and our average time taken to respond to emails is less than 25 minutes. Because we’re able to get to enquiries so quickly we’re able to secure more bookings and we’ve now looked after hundreds of thousands of guests. Using this experience we have built a system that uses a combination of automated messages - e.g. “...Here’s some useful information about how to find the property that will help you during your stay...” - and personalised messages - e.g. “...Just messaging to confirm that we’ve successfully extended your stay.”

When talking to the guest we clearly identify ourselves as your support team, so that they know we are helping them on your behalf. If you also wish to respond directly to the guest, for example to add further detail on a query, you are always able to do that. We find that most of our hosts like to leave the messaging to us and as long as you’ve shared enough detail on your property it’s easy for us to do so without the need to contact you.

We utilise Airbnb’s global leading verification process to link and cross-check social media platforms and national identification documents. Our guest experience team are also trained to apply additional measures that reduce risk. For example, we are extra cautious with accounts that are brand new. If you’d like to apply further measures such as longer nightly minimums, you can do that on your host dashboard.

Accidents can happen and if one does, we’ll step in to help. Airsorted will act as a mediator between guests, booking platforms and you, but we can’t take responsibility for your home or any items in it. There are two pieces of cover that offer protection when damage or loss is spotted.

If our housekeepers spot damage we will first make a claim against the guest and then work with the Airbnb team via the Resolution Centre to seek fair compensation, either from the guest or from the Airbnb Host Guarantee.

Damages are very rare, but if you are particularly attached to something, the safest thing to do is lock it away in a cupboard so that you can relax.

Airsorted provides a 24 hour guest support and check-in service - we’re on hand to help day and night! We don’t charge anything additional for this service and we will provide you with the equipment and installation.

Each home is different so we have 2 options to suit all property types:

  1. Wall-mounted lockbox (FREE)
    • 24 hour access
    • Police approved
    • Discreet and secure
  2. Custom lockbox (FREE)
    • 24 hour access
    • Perfect when there’s no suitable wall
    • Neighbour friendly - no need for drilling

We provide hotel quality cleans so you don’t have to worry about finding cleaners or providing fresh linens. We source, train and manage exceptional, local housekeepers. Our average cleanliness score is 4.75 out of 5.

We will provide you with: hotel quality towels, tea towels, hand towels, pillow cases, duvet cases, sheets and bath mats. These will all be laundered by our linen supplier in a professional facility and the housekeeper will rotate them between guest stays.

Please ensure that each bed has pillows and bedding for each bed and that the home is stocked with these items.

The host pays for the very first clean, to start the process. After that, guests pays the cleaning fee for their stay, and there is no cost to hosts for cleaning after guests, apart from the share of Airsorted’s management fee, which accounts for the cost of coordinating the cleaners. You will see the cleaning fees coming in and out of your account as it is passed between the guest and the cleaners (see the How Do I Get Paid? section for a detailed explanation). You can book additional cleans if you would like to.

We charge a percentage of your earnings - so if you don’t get paid, we don’t get paid. The management fee is 15%. Please see the “How do I get paid?” section for information on how this fee is collected/paid because it depends on the booking platform. The below infographic gives an example of how the money flows, including the flow of the cleaning fee. Cleaning fees are paid by the guest, apart from Airsorted’s management fee proportion which covers the cost of coordinating the cleaners.

Payment example

Your management fee covers a wide range of activity both during your account set up, and on an ongoing basis. For this, Airsorted will:

  • Create your listing, including photography and writing attractive copy
  • Handle all the steps to get your listing live
  • Create guest guides, including access details
  • Create and maintain your account dashboard (as well as regularly developing new features and improvements)
  • Handle all booking enquiries promptly
  • Vet all guests
  • Help guests with any enquiries, 24/7, during their stay
  • Coordinate all housekeeping and linens
  • Optimise your pricing using our market knowledge and smart algorithm
  • Assign you a dedicated account manager who will work proactively to get the best returns for you

We will get you up and running as quickly as possible. Your listing will normally go live approximately one week from the date of the onboarding meeting.

It’s very important that you get in touch as soon as you know the first availability date of the property so that we can get you live and start accepting advance bookings.

We will maximise your returns in line with your financial goals. Your Client Success representative will consult with you at the onboarding meeting to establish what your financial goals are. We will apply a pricing strategy that best matches this. We will plug in our price optimising algorithm, which you can adjust at any time using your host dashboard. Depending on your property size, we may also charge a supplement if there are more than 2 people in a booking, to get the best possible returns for you (this will be shown to guests in your property listing).

If your property is new to Airbnb and you do not yet have guest reviews, we will list the property at a lower rate for a short period to encourage some early bookings. This is because we know from experience that properties with guest reviews get more bookings and can realise their full value; the initial discount period aims to get your property into that category quickly. You can override the discount using your Dashboard if you want to.

We’ve built a transparent payment structure so that you can keep track of every spend via your host dashboard.

  1. Cleaning fee:
    Guests make payments for this, and you will see the money coming in and out of your account so it’s important to note. We set the cleaning fee according to how many bedrooms you have, and whether additional beds like sofa beds have been used. Since the guests cover this, there is no cost to hosts for cleaning after bookings apart from the share of Airsorted’s management fee, which accounts for the cost of coordinating the cleaners. The fees are detailed below:
    Size of property: Studio 1 Bed 2 Bed 3 Bed 4 Bed 5 Bed
    Recommended cleaning fees: €48 €53 €70 €89 €110 €125
  2. Replenishments:
    We will restock your home with toiletries and cleaning products, only when supplies run low. We will add the cost of each item to your invoice and you can track this in your Host Dashboard. Hosts can also chose to restock themselves if they prefer.
  3. Refundable €100 deposit:
    We will return this whenever you decide to leave the service providing that you return the lockbox and linens and you have stayed with us for a minimum of 30 booked nights. If you sign-up and pay the deposit but chose not to go ahead, it is refundable at any point prior to your onboarding meeting, but if you have the onboarding meeting or cancel the meeting with less that 24 hours notice, you will forfeit the deposit.

Your property will be listed on Airbnb, with more platforms to come in the future. This gives your home greater visibility and opportunity for bookings, maximising your occupancy and returns.

Your property will be listed on Airbnb. Airbnb is the cheapest letting platform at 3% plus VAT and has added benefits like the Airbnb Host Guarantee.

As a minimum, please make sure you have the items on the below list. Properties that have character and a homely feel generally earn more. If you’d like help with that, please see our design section.

Keys

  • 3 sets for 1 bedroom
  • 4 sets for 2+ bedrooms

Toiletries

  • Toilet rolls (24)
  • Hand soap (2 per sink)
  • Shampoo (2 per bathroom)
  • Shower gel (2 per bathroom)

Household items

  • WiFi
  • Kettle
  • Toaster
  • Hairdryer
  • Cutlery
  • Crockery
  • Mugs & glasses
  • Cooking equipment
  • Iron & ironing board
  • Mattress protector
  • Waste & recycling bins
  • Vacuum cleaner (with 1 pack of bags)
  • 1 duvet per bed (including sofa beds)
  • 2 pillows per person
  • Broom
  • Dustpan & brush
  • Mop & bucket
  • Duster brush

Cleaning equipment

  • Cleaning cloths
  • Multi-surface wipes
  • Multi-surface cleaner
  • Dusting cloths
  • Surface polish
  • Stainless steel cleaner
  • Floor cleaner
  • Drain unblocker
  • Bleach
  • Toilet & bathroom cleaner
  • Oven cleaner
  • Glass cleaner
  • Viakal limescale remover
  • Descaler
  • Washing up liquid
  • Sponge scourers
  • Dishwasher tablets & salt (if applicable)
  • Kitchen rolls (8)
  • Bin bags (2 rolls)
  • Rubber gloves

We are the point of contact for both housekeepers and guests so if there is a maintenance issue, we’ll hear about it first. We have highly trusted maintenance providers that are available seven days a week at short notice. We will facilitate the maintenance of any jobs in relation to bookings (e.g broken toilet seat) in the most cost-effective way. It’s important to note that Airsorted is a provider of services relating to short-lets, not a building maintenance company. If larger issues (such as structural problems) occur, we will update you with the information that we receive from guests and housekeepers so you can resolve as you see fit.

You can specify what we do in the event that maintenance is required. For example, you can specify that we involve you on every decision, OR you can ask that we resolve every issue without consulting with you at all. It’s entirely up to you and you can update these settings at any time in your Host Dashboard.

Airsorted believe there is a place in the market for a wide range of properties, from basic budget accommodation through to luxury homes, and we have a lot of experience supporting hosts all along this spectrum.

We also know that there are a few 'must-haves’ necessary to offer guests a good experience and hosts satisfactory returns. These are:

  • The property must have its own bathroom and kitchen or kitchenette (not facilities shared with another property)
  • There must be adequate standards of health and safety in the property, for example lockable doors and windows, no pest infestations, no major patches of damp or unsafe furnishings or electrics

If we identify any issues like this that might hold your property back, we’ll give you some advice on addressing them before the property goes live with us on Airbnb. We can also offer advice on decor if we notice ways you could make the property stand out more to potential guests.

There is no maximum term with Airsorted - we will work with you for as long as you would like. Local authorities in some cities do place restrictions on how many days a year properties are allowed to be shortlet. The definition of shortlet varies from city to city - please educate yourself on these matters.

How to get started

Getting started takes just 60 seconds. You can find the link to do so in the email that our New Homes Advisor sent to you.

Please follow the link, complete six simple steps and book your onboarding meeting.

As featured in

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